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Digital Banking Technologies

Why Passwords?

If you are like me – passwords are one of the major irritations in my life. I cannot remember them and I cannot understand why on

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Banking Customer Experience

Call Centre Authentication

A recent article from an American Banker promotion for a Security Webinar attracted my attention and raised further concerns: Why Fraudsters love your contact centre’s Authentication

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Digital Banking Technologies

SIM Swap Fraud Explained

SIM swap fraud occurs when a new SIM card is linked to your mobile number, allowing the new SIM card to receive the messages such as

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10 000 Bankers-to lose their Jobs
Banking Customer Experience

10 000 bankers to lose their jobs

Rather than protesting against job losses, should the unions not be proactively fighting for all citizens to have access to financial services. More than half of

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